Privacy Policy

Information We Collect

ExplainMyLetter collects information to provide and improve our document explanation service. We collect the following types of information:

Account Information

• Email address (for account creation and authentication)
• Name (if provided)
• Account preferences and settings

Document Data

• Documents you upload (PDFs, images, text files)
• Text content extracted from your documents
• Explanations and summaries generated by our AI
• Follow-up questions and conversations

Usage Information

• Pages visited and features used
• Time and date of access
• Device and browser information
• IP address and general location data

How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To process your documents and generate explanations using AI
• Account Management: To create and maintain your account, authenticate access
• Communication: To send service-related notifications and updates
• Improvement: To analyze usage patterns and improve our service
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms

Data Storage & Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Control: Strict access controls limit who can view your data
• Secure Infrastructure: Data is stored on secure cloud infrastructure with regular backups
• Retention: Documents and explanations are retained for as long as your account is active, or as required by law

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

AI Processing

ExplainMyLetter uses artificial intelligence to analyze your documents and generate explanations. Here's what you should know:

• Processing: Your document content is sent to our AI service providers for analysis
• Training: We do not use your documents to train AI models without explicit consent
• Confidentiality: We work with AI providers that commit to data privacy and confidentiality
• Accuracy: AI-generated explanations are provided for informational purposes and may contain errors

Important: Do not upload documents containing highly sensitive information (e.g., passwords, financial account details, medical records) unless you understand and accept the risks.

Cookies & Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences (e.g., theme selection)
• Analyze site usage and performance
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Export: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Third-Party Services

We use the following third-party services to operate ExplainMyLetter:

• Authentication: Better Auth for secure user authentication
• AI Services: OpenAI or similar providers for document analysis
• Hosting: Cloud infrastructure providers for application hosting
• Analytics: Website analytics to understand usage patterns

These third parties have their own privacy policies. We only work with providers that maintain strong privacy and security standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will notify you via email or prominent notice on our website
• Your continued use of the service after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general support inquiries, please visit our Documentation or FAQ page.