Terms of Service

Acceptance of Terms

Welcome to ExplainMyLetter. By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our service.

These Terms constitute a legally binding agreement between you and Halfmage - Gerrit Halfmann ("ExplainMyLetter", "we", "us", or "our") regarding your use of our document explanation service.

By creating an account, uploading documents, or purchasing credits, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Refund Policy

We operate on a no-refund policy for all credit purchases. When you purchase credits:

• The transaction is immediately processed and credits are added to your account
• Credits never expire and remain available for your use indefinitely
• You cannot receive a monetary refund for purchased credits
• Credits cannot be transferred, sold, or exchanged for cash

Why no refunds? This policy allows us to maintain low, transparent pricing and invest in improving our service. We encourage you to:

• Start with your free credits to test the service
• Begin with the Starter pack (10 credits for $1.99) before purchasing larger packages
• Review our documentation and FAQ to understand how the service works

Exceptions: We may provide refunds or credits at our sole discretion in cases of:

• Technical errors that prevent you from using purchased credits
• Duplicate charges or billing errors
• Service unavailability for extended periods

To request a refund exception, contact us at halfmage@gmail.com with details of your issue. Refund decisions are made at our sole discretion.

Account Terms

Account Creation

To use ExplainMyLetter, you must create an account. When creating an account:

• You must provide accurate and complete information
• You must be at least 18 years old or have parental consent
• You are responsible for maintaining the security of your account credentials
• You must not share your account with others
• One person or entity may not maintain more than one account

Account Security

You are responsible for all activities that occur under your account. You must:

• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Not allow others to use your account
• Use strong, unique passwords

Account Termination

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activity
• Your use of the service disrupts or harms other users
• We are required to do so by law

You may delete your account at any time through your account settings. Upon deletion:

• Your personal data will be permanently removed from our systems
• Any remaining credits will be forfeited without refund
• Your document history and explanations will be deleted
• This action cannot be undone

Credit System

How Credits Work

ExplainMyLetter operates on a credit-based system:

• New users receive 10 free credits upon account creation
• Each document analysis costs 1-3 credits depending on size and type
• Credits are deducted when you receive your explanation
• You can purchase additional credits through our pricing plans

Credit Costs

The credit cost for analyzing documents is calculated based on:

• Text input: 1-2 credits (pasted text or short documents)
• PDF documents: 2-3 credits (standard letters and multi-page PDFs)
• Images: 2 credits (photos of documents in JPG/PNG format)

Credit costs are displayed before you confirm an analysis. If you have insufficient credits, you'll be prompted to purchase more.

Credit Expiration

Credits never expire. Once purchased, credits remain in your account indefinitely until you use them. There are no time limits or expiration dates.

Credit Purchases

Credits can be purchased through our secure payment processor (Polar). When purchasing credits:

• Payment is processed immediately
• Credits are added to your account within seconds
• You'll receive a confirmation email with receipt
• All purchases are subject to our no-refund policy

Acceptable Use Policy

You agree to use ExplainMyLetter only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Uses

• Upload documents containing illegal content or that violate laws
• Upload documents you don't have the right to access or share
• Use the service to infringe on intellectual property rights of others
• Attempt to reverse engineer, decompile, or hack the service
• Use automated tools (bots, scrapers) to access the service
• Resell or redistribute our service without authorization
• Share your account credentials with others
• Upload malware, viruses, or malicious code
• Overload or disrupt our servers or networks
• Violate any applicable laws or regulations

Content Restrictions

While we don't actively monitor uploaded documents, you agree not to upload:

• Content that is illegal, threatening, or harassing
• Content that violates privacy rights of others
• Confidential information you're not authorized to share
• Content containing personal information of minors
• Sexually explicit or pornographic content
• Content promoting violence or terrorism

Consequences of Violations

Violation of this Acceptable Use Policy may result in:

• Immediate suspension or termination of your account
• Removal of violating content
• Forfeiture of remaining credits without refund
• Legal action if required by law
• Reporting to relevant authorities

Service Availability and Modifications

Service Availability

We strive to provide reliable service, but we cannot guarantee:

• 100% uptime or uninterrupted access
• Error-free operation at all times
• Specific response times for document analysis
• Availability in all geographic regions

We may temporarily suspend the service for:

• Scheduled maintenance and updates
• Emergency repairs or security updates
• Investigation of security incidents
• Technical issues beyond our control

Service Modifications

We reserve the right to:

• Modify, update, or discontinue features at any time
• Change pricing for future purchases (existing credits remain valid)
• Update our AI models or processing methods
• Impose usage limits or restrictions

We will provide reasonable notice of material changes when possible. Continued use of the service after changes constitutes acceptance of those changes.

Intellectual Property Rights

Our Intellectual Property

ExplainMyLetter, including all content, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. This includes:

• The ExplainMyLetter name, logo, and branding
• Website design, layout, and user interface
• Software, code, and algorithms
• Documentation, guides, and marketing materials

You may not copy, modify, distribute, sell, or lease any part of our service without explicit written permission.

Your Content

You retain all rights to the documents you upload. By using our service, you grant us a limited license to:

• Process and analyze your documents using AI
• Store your documents and explanations in your account
• Transmit your content to our AI service providers for analysis

This license terminates when you delete the document or your account. We do not claim ownership of your uploaded content.

Generated Explanations

The explanations generated by our AI are provided to you for your personal use. You may:

• Use explanations for personal or business purposes
• Share explanations as needed
• Copy and save explanations

However, you may not resell our explanations as a competing service or claim them as your own original work.

Disclaimers

AI Accuracy

Our service uses artificial intelligence to analyze documents. While we strive for accuracy:

• AI-generated explanations may contain errors or omissions
• AI may misinterpret context, nuance, or specialized terminology
• Explanations are general summaries, not comprehensive legal analysis
• Important details may be missed or mischaracterized

You are responsible for:

• Reading and understanding your original documents
• Verifying critical information (dates, amounts, deadlines)
• Seeking professional advice when needed
• Making your own informed decisions

Not Professional Advice

ExplainMyLetter does NOT provide:

• Legal advice: We are not lawyers and do not provide legal counsel
• Financial advice: We are not financial advisors
• Medical advice: We do not interpret medical documents professionally
• Tax advice: We are not tax professionals or accountants

For important matters, always consult with qualified professionals in the relevant field.

No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, reliability, or completeness
• Warranties of uninterrupted or error-free operation
• Warranties that the service will meet your requirements

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, revenue, data, or use
• We are not liable for damages resulting from reliance on AI-generated explanations
• We are not liable for missed deadlines, financial losses, or legal consequences

Our total liability to you for all claims arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

This limitation applies even if:

• We were advised of the possibility of damages
• The remedy fails its essential purpose
• The damages were foreseeable

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the extent permitted by law.

Dispute Resolution

Dispute Resolution

If you have a dispute with us, please contact us first at halfmage@gmail.com to attempt to resolve it informally.

If we cannot resolve the dispute informally, you agree that:

• You consent to the exclusive jurisdiction of these courts
• Claims must be brought on an individual basis (no class actions)
• You waive any right to a jury trial

Statute of Limitations

You must bring any claim within one (1) year after the cause of action arises, or the claim is permanently barred.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or service offerings.

When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will notify you via email or prominent notice on our website
• Changes take effect immediately upon posting unless otherwise stated
• Your continued use of the service after changes constitutes acceptance

If you do not agree to the updated Terms, you must stop using the service and may delete your account.

We encourage you to review these Terms periodically to stay informed of any updates.

Contact Information

If you have questions, concerns, or disputes regarding these Terms of Service, please contact us:

For general support inquiries, please visit our Documentation or FAQ page.